Roadside Recovery

Customer Benefits - Breakdown

If you have Breakdown Cover under our Customer Benefits service, this covers you for full breakdown cover - full breakdown service details are linked here

What to do in the event of a Breakdown?

If your vehicle has a breakdown during the period your vehicle is covered by an insurance InsureDaily has arranged for you, you can contact our Roadside Assistance & Recovery service providers, Call Assist, by ringing the number below and advising them that you are a InsureDaily customer and your vehicle registration.

*Restrictions to the assistance provided are:

• The vehicle and date the breakdown occurred must be during the period of the motor insurance policy we arranged for you
• The vehicle must be at least a ¼ of a mile from your home address
• No cover outside of England, Scotland and Wales
• Cover is for the vehicle only - no cover for any trailer or caravan
• Only covers movement of the vehicle and passengers within a 75-mile radius from where the vehicle breaks down
• No cover for draining or removal of an incorrect fuel type
• No assistance will be given if the vehicle is deemed unroadworthy or dangerous to transport
• There is no cover for the costs of any parts, components or materials used to repair the vehicle

If you have unfortunately broken down whilst driving your vehicle, phone Call Assist for assistance immediately on:

Breakdowns:    01206 714303

For customer who bought with us prior to 30th Dec 2024, you have Roadside Recovery, as detailed below.

Roadside Recovery

You can upgrade your cover to include Roadside Recovery, provided by Call Assist

This enhanced policy provides for a full 60 minutes attendance by a vehicle specialist at the roadside to repair your vehicle. If the repair cannot be completed, then we will arrange to move your vehicle to the nearest suitable garage or your home address within 25 mile radius.

Assistance Helpline – 0333 234 1604

Key Roadside Recovery Features:

• 24 Hours Assistance Helpline

• 1 Hour of Roadside Assistance
• Covers Both Car & Vans (Up to 3.5 tonnes)
• Local Recovery to a 25 Mile Radius

Key Roadside Recovery Exclusions:

• Excludes Home Start
• Excludes Cover for first 3 Hours from the policy start time

• Excludes Cost of Parts