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Do you have any encryption technology on your Website? Article rated 3.4/5.0
Yes, your financial transactions are processed via our secure server and protected by an encryption certificate signed by the Thawte Certificate Signing Authority. Our Website has a 128 bit encryption...
What is Verified by Visa & MasterCard Secure Code? Article rated 3.3/5.0
Simply submit your application for temporary insurance cover. At the payment stage you’ll be prompted to register (if you haven’t already done so) or to enter your Verified by Visa or Mast...
How do I know if my card payment has been accepted? Article rated 2.8/5.0
Once you’ve entered your payment details, a “Payment Confirmation” page will be displayed after your transaction has been authorised. This page is confirmation of your transaction, ...
How can I pay for my insurance? Article rated 3.3/5.0
You can only pay for your insurance through our Website by credit or debit card. Payments are processed by SagePay and Barclays Business who use their own secure servers; taking advantage of advanced...
My card payment was declined, what can I do? Article rated 3.0/5.0
You will need to contact your Card Issuer for advice and to find out why the payment has not been authorised. Alternatively you can submit a support ticket to us for further assistance.  
Why has my payment been declined? Article rated 3.2/5.0
Your credit or debit card may be declined for a number of reasons. Some possibilities for card failure are: wrong card number, wrong expiration date, daily transaction limits, insufficient funds, or s...
Will I receive a receipt for my card payment? Article rated 3.4/5.0
The amount you have paid is shown in your policy pack. We do not issue additional receipts for payment as you are given the opportunity to print one out from the payment screen once payment has been c...
Can I pay the insurance on behalf of someone else? Article rated 3.0/5.0
Only the policyholder or an immediate family member can pay for the insurance cover on this website, otherwise the policy will be invalid.
Can I pay by cheque? Article rated 3.9/5.0
Sorry no. We only transact business electronically and through the the Internet using either a debit or credit card. We are unable to accept bank transfers.