More about making a claim

All claims must be reported online within 24 hours of the incident occurring. The completed claim form is then automatically sent to your Insurers for validation. Failure to report any incident within this time-scale will result in the excess shown on the cover note and schedule being doubled if any own damage claim is later submitted.

It is a condition of your insurance policy that all incidents are reported, even if you are not at fault or you decide you are not going to make a claim so we can protect your interest from any claim made against you.

We aim to provide you with the best claims service that we can. If you take advantage of the facilities we have put in place to achieve this, we can provide a better service than when the claim is outside our control.

When reporting a claim we will need the following information:

• Your full name, address and contact telephone numbers.
• Vehicle make, model and registration number.
• Exact location where the incident happened.
• Incident circumstances.
• Third party details – vehicle make, model, registration number, address and insurer details (if applicable).
• Independent witness details (if any).
• Police Officer details (where applicable).

NB:

Any Claim made will only be paid to the legal owner of the vehicle and not the driver/policyholder.

The policy excludes liability if any other insurance policy already covers any incidents leading to a claim.