The Financial Conduct Authority regulates the financial services industry in the UK. Contained in this document is important information that you should use to decide if the services we offer are right for you.
Who we are
InsureDaily temporary insurance policies are a MarkerStudy Insurance product.
Ramasis Insurance is a general insurance intermediary.
Our Head Office address is 167 Turners Hill, Cheshunt, Herts, EN8 9BH
Registered in England number 05970797, our registered office is at: 167 Turners Hill, Cheshunt, Waltham Cross, EN8 9BH
Ramasis Insurance is authorised and regulated by the Financial Conduct Authority (FCA). Our Firm Reference Number is 306294. Our permitted business is advising on and arranging regulated non-investment insurance contracts. You can check this on the ‘Financial Services Register’ by contacting the FCA on 0800 111 6768 or by visiting: https://register.fca.org.uk/ The InsureDaily product is classed as a non-advised sale.
Insurance Companies Regulations 1994
We are connected for the purposes of the Insurance Companies Regulations 1994 to Universal Insurance Company (Guernsey) Limited. We do however, act totally independently in the day-to-day running of our business and in deciding which insurers to place business with. Wherever we arrange a policy underwritten by Universal Insurance Company (Guernsey) Limited we will inform you of this connection before you are committed to buying.
The products do we offer
When an insurance policy or product is offered to you, we act as an agent of the relevant insurer or service provider.
We only deal with a single insurer as detailed below. We are not contractually bound to do business this way.
We will receive payment of your premium from you as agent for the relevant insurer. Any refund of premium we receive from the insurer in respect of your insurance is also received by us as agent of the insurer. If you purchase an insurance policy, and for all subsequent transactions, we will be paid a commission by the relevant insurer as agreed between that company and us.
What you pay us for our services
We do not charge for any quotation given to you.
The total price quoted to you includes an administration fee, service charge and card-processing fee. These are displayed prior to purchase, are separate from the insurance premium and are non-refundable.
The service we will provide you with
The products we sell are sold on a non-advised basis. This means that we will provide you with information about the policy and you will need to make your own choice as to whether it is suitable for your needs before you buy.
Your right to cancel your insurance and your ‘cooling off’ period
You have the following rights to cancel any insurance you buy through us:
Cancellation of the insurance policy will also cancel any associated optional add-on products you may have purchased.
If you cancel the insurance prior to the commencement of cover there will be no refund of any monies paid.
A third party may have introduced you to us and for this the introducer may be paid a fee by us.
How you can buy insurance from us
You can get a quote from our Website and buy the insurance cover online using your own credit or debit card. You cannot buy insurance cover from us over the telephone.
We are covered by the Financial Services Compensation Scheme
Ramasis Insurance is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme in the unlikely event that we cannot meet our obligations to you. This depends on the type of business and circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. This depends on the type of insurance and the circumstances of the claim. Further information about the compensation arrangements is available from the FSCS (www.fscs.org.uk)
What to do if you have a complaint
Our aim is to provide all of our clients with an excellent level of service. However, we recognise that there could be an occasion when you do not feel satisfied with the service you have received from us. We take complaints very seriously and with this in mind, we have developed a Customer Complaints Procedure which lets you know how we will deal with your complaint or issue.
Should you need to make a complaint, please contact our Customer Services Manager using any of the following methods:
You have six months from the date of our final response to refer your complaints to the Financial Ombudsman Service. This does not affect your right to take legal action, however, the Financial Ombudsman Service will not adjudicate on any case where litigation has commenced.
The Financial Ombudsman Service (FOS) offers eligible complainants a free, independent service for resolving disputes. You may contact the FOS by:
0800 0 234 567 (free for people phoning from a "fixed line"), or
0300 123 9 123 (free for mobile users who pay a monthly charge for calls to numbers starting 01 or 02)
Further detailed information about the FOS, including a description of eligible complainants, can be found:
Following the above complaints procedure will not affect your legal rights. Please provide your policy number on all correspondence.
We are also required to inform you that you can use the online European Online Dispute Resolution platform to provide details of your complaint, which we understand will then be forwarded to the Financial Ombudsman Service. However, this may be a slower route for handling your complaint than if you contact the Financial Ombudsman Service directly.
If you have a complaint against your insurer, please refer to the policy booklet for details of your insurer’s complaint procedure.
English law applies to your relationship with us. Similarly, unless you and your insurer agree otherwise, English law applies to your relationship with your insurer and your insurance contract.
Privacy and Data Policy
Our privacy and data protection policy is subject to change. The latest version can be found on this website by clicking here.
What are your rights?
Under the Data Protection Act 1998 you have certain rights in relation to the information we hold about you. You may request, in writing to the address below and enclosing a cheque for £10 payable to Ramasis Insurance, details of the information that we hold about you. Details will be provided to you within 40 days of us receiving your request and fee.
Customer Services Manager (ID), Ramasis Insurance, 167 Turners Hill, Cheshunt, Herts, EN8 9BH
Credit and Other Searches
In assessing your application and providing you with a quote we and your insurer will carry out the following searches:
Telephone calls with us will be recorded for training and security purposes.
Last updated: 18th February 2016
Authorised and regulated by the Financial Conduct Authority - 306294
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